Home Automated Living: Support

	Support Options
	Downloads
	Frequently Asked Questions
	Troubleshooting
	Bug Report
	Request a Feature
	Help Files, Drivers, Support Files

Home Automated Living, Inc., is dedicated to providing the best customer and technical support possible. If you have questions or require assistance with any of our products, please use one of the options below to answer the question or solve the problem.

Each HAL software product includes an Online Help Guide with information on all of HAL's features and every screen. The Online Help Guide also includes a "How Do I..." section with instructions on setting up simple to complex home automation situations (the "How Do I..." section is also included in the Automate Your Home section of this website). The Online Help Guide is tied into the software so that you can open the Online Help Guide when any of HAL's screens is visible simply by pressing the F1 button on the keyboard.

The Operating Manual is a printable version of the Online Help Guide, complete with a Table of Contents and Index. Every section of the Operating Manual includes cross-references to other sections of the Operating Manual and a list of related topics. (You will need Microsoft® Word or the Microsoft Word Viewer in order to open and print the Operating Manual.)

The Online Help Guide is included with every HAL product CD and every update and upgrade and can be downloaded from this website. The Operating Manual is included with every HAL product CD and can be downloaded from this website. Go to Download Support Files for information on the latest versions of the Online Help Guide and the Operating Manual.

This website is intended to be the website where you go for answers, ideas, and assistance with home automation and HAL. Some of the areas of this website geared toward this endeavor are listed below.

The Frequently Asked Questions (FAQ) and Troubleshooting sections contain answers to many common questions, as well as the ability for you to submit your own questions. The FAQ and Troubleshooting sections are the best place to look for answers to your questions after looking through the Online Help Guide or Operating Manual.

The Automate Your Home section of this website contains helpful articles on installing HAL-compatible interfaces, as well as step-by-step instructions on setting up simple and complex automation sequences in HAL.

The Message Boards section of this website is where you and fellow automation-enthusiasts can submit questions to each other and to others in the industry, as well as to Home Automated Living personnel.

Technical Support is also available for Current Registered HAL customers by sending an E-mail to support@AutomatedLiving.com. E-mails from customers of version 3.x or 4.x are responded to within two to three (2-3) business days. E-mails from customers of version 1.x or 2.x are responded to within seven to ten (7-10) business days.

This option is only available to those users who purchased a HAL product directly from Home Automated Living or from one of its U.S. distributors or dealers. If you purchased a HAL product from a HAL distributor in another country, then you must contact that distributor's Technical Support department for assistance.

In the E-mail, please include the following information:

Your Name and License Key number.

Indicate which HAL product you're running, the version number, and what operating system you're using. To determine the version number, right-click on the ear icon and select ABOUT.

If there is a problem with the software, describe the problem as clearly as possible and include the error message, if one occurred.

Does the problem happen frequently or does it only seem to occur if a certain sequence of events is followed? What are those steps?

Can the problem be repeated?

Were any other applications running at the time? What were they?

Include a daytime and/or nighttime phone number where you can be reached. We will not release this number to anyone else. We ask for this number in case we need additional information to resolve the issue.

Are there any entries in the HAL error log?

You can fax Home Automated Living's Technical Support deparment at 301-498-4619. Include the same information that's listed in the "E-mail" section above.

This option is only available to those users who purchased a HAL product directly from Home Automated Living or from one of its U.S. distributors or dealers. If you purchased a HAL product from a HAL distributor in another country, then you must contact that distributor's Technical Support department for assistance.

Registered HAL customers are entitiled to free telephone support for the first ninety (90) days after registration. Those customers can telephone Home Automated Living's Technical Support deparment at 301-498-7000. The Technical Support department is open Monday through Friday from 10am to 6pm Eastern. (Technical Support is closed on all major holidays.) Due to fluctuations in requests for support by phone, you may need to leave a message. All calls will be returned. Please have available the information listed in the "E-mail" section above.

This option is only available to those users who purchased a HAL product directly from Home Automated Living or from one of its U.S. distributors or dealers. If you purchased a HAL product from a HAL distributor in another country, then you must contact that distributor's Technical Support department for assistance.