Home Automated Living: Report a Bug or Error in the HAL software

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Use the form below to report a bug or error that you encountered as you used your HAL software. Please give as much detail as you can to help us narrow down the source of the bug or error.

This form is not for beta testers.

Use the Feature Request form to suggest a feature that could be added to HAL.

Unless indicated otherwise, all fields in the form below are required.

Personal Information

Name

E-mail address

Daytime phone number (optional)

Hardware Specifics

1.	What operating system are you using?
2.	What type of processor do you have?
3.	What is your processor speed?	(e.g. 500MHz, 1 GHz)
4.	How much RAM do you have?	MB
5.	What type of Internet connection do you have?
6.	What HAL software program(s) do you have installed on this computer? (check all that apply)
	HALbasic HALdeluxe HAL2000 HALpro HALhms HALvoices (U.S. English) HALvoices (U.K. English) HALdmc HALdvc
7.	What version of the software are you running?	e.g. 1.2.19, 1.3.81, 2.0.33
8.	Are you using the HAL Internal PCI Voice Portal with HAL?

Error/Bug Specifics

9.	What was the error number, if applicable?
10.	Describe what happened when the bug or error occurred (system locked up, HAL shut down, light didn't turn on, etc.). Include any error messages.

11.	What were you doing when the error occurred? (Pressed a specific button, gave a verbal command by mic, verbal command by phone, etc.)

12.	Can you consistently reproduce this error by following the same steps?	Yes No
13.	Do you have any of the following types of software programs running in the background? (check all that apply)
	Virus scan Monitoring Firewall
14.	Have you looked in the Frequently Asked Questions (FAQs) section of this website to see if this error and its solution is already known?	Yes No